Chris Schutte

Aug 31, 2022

Creating the Perfect Contact Us Page — Tips From a Web Design Company

Reading Time: 6 minutes

Are you a small business owner in Johannesburg, South Africa? If so, you know how important it is to have a website representing your company well, and one of the most essential pages on your website is the Contact Us page. However, creating a Contact Us page can be tricky — especially if you don’t know much about web design. But, don’t worry. We are a web design company in Johannesburg, here to give you some tips to keep in mind when creating your Contact Us page:

What Is a Website Contact Us Page?

A website Contact Us page is where visitors can find your contact information. This includes your company’s address, phone number, email address, and social media links.
There are several reasons why having a website Contact Us page is crucial:

  • Your contact information is readily available to visitors. They can quickly contact you to ask questions or schedule appointments.
  • Having your contact information easily accessible builds trust with potential clients. They know that you’re available and willing to help them.
  • Making it easy for visitors to get in touch with you shows that you’re organised and professional. This can give you a competitive edge in Johannesburg.

This page is also vital to rank better in search engines since it’s a critical ranking factor.

Elements of a Perfect Contact Us Page

Creating a Contact Us page seems easy until you realise that you should optimise it to attract more clicks.

Remember that your Contact Us page should be simple and easy to use. You don’t want to complicate things because you want to make it easier for your customers to contact your business.

Here are the most critical elements for your Contact Us page:

Contact Form

A contact form is an essential element. Visitors can get in touch with you and ask questions or request information.

Some things to consider when creating a contact form include:

  • The layout: Make sure the form is easy to understand and use. Use clear labels and field sizes that are large enough for users to read easily.
  • The fields: Include all the necessary fields such as name, email, phone number, and message. Don’t make the form too long or complicated by adding unnecessary fields.
  • The submit button: Use a call-to-action that stands out and is easy to find. Something like “Submit” or “Send Message” works well.
  • The thank you message: Once the form is submitted, redirect users to a thank you page or show a confirmation message. This lets users know that their inquiry has been sent and helps to build trust.

A web design company in Johannesburg can help you create a custom contact form that is both user-friendly and effective.

Email Address

Another essential element is an email address. After all, email is one of the most common online communication modes.

There are a few things to keep in mind when creating an email address for your contact page, such as:

  • Making it easy to remember. No one wants to have to search for your email address or guess at spelling.
  • Using a professional-sounding address. Your email address should be something that reflects the image you want your company to portray. This isn’t the time for cutesy nicknames or inside jokes.
  • Ensuring that the email address is active and regularly checked. Nothing is more frustrating than sending an email and never hearing a response. If you cannot review your email regularly, you might consider using a contact form instead.

Physical Address With a Map

If you’re Johannesburg-based and you want your customers to be able to find you easily, including a map on your Contact Us page is a must. Not only will it make your life easier, but it’ll also ensure that your customers can find you without any trouble.

Here’s how to do it:

  1. First, find a map of Johannesburg that includes all the significant landmarks. You can find these online or in print at most Johannesburg tourist spots. Once you have the map, locate your business on the map and mark it with a pin or other indicator.
  2. Next, include the map on your Contact Us page and your business address and phone number. Make sure that the map is easy to find and that it’s prominently featured on the page.
  3. Finally, include some basic instructions on how to use the map. For example, you might want to have a legend explaining what each landmark on the map represents. Or, you might want to provide directions from Johannesburg’s major airports to your business location.

Many small South African companies do not use a physical map to show people where they are.

However, if you have a physical location and want people to come, you need to use a map. People need to know where you are so they can trust you and feel confident doing business with you. Having a physical address also shows that your company is genuine and established.

Phone Number

No Contact Us page would be complete without a phone number. Your phone number is one of the most essential elements on your Contact Us page because it allows customers to reach you directly.
Include the country code when listing your phone number on your Contact Us page.

For example, if you are based in Johannesburg, South Africa, your phone number would be +27 (0) 11 xxx xxxx. This will ensure that customers from all over the world can reach you.

Another vital tip for displaying your phone number on your Contact Us page is a click-to-call. This means that when customers click on your phone number, their phone will automatically dial the number for them. This is a great way to make it easy for customers to reach you and can also help increase your conversion rate.

By including all of these elements on your own Contact Us page professional website design, you can be sure that you are providing your customers with the best possible experience.

Designing a User-Friendly Contact Us Page

Your Contact Us page should be user-friendly. After all, it’s your customers who will use it. Therefore, you must ensure that you make it as easy as possible to find and use your Contact Us page. Here are some tips for doing that:

It Should Be Easy To Find

Your website’s Contact Us page is significant. Therefore, it should be easy to find and user-friendly. People will give up and go elsewhere if it is hidden away or difficult to navigate.

There are a few things that you can do to make sure that your Contact Us page is easy to find.

It’s important to establish a unique link in your navigation menu. Many people will use your navigation menu to get to other parts of your website. Because the most natural action on a website is to contact the company, it’s only natural to include a dedicated link for your Contact Us page.

Lastly, don’t forget to add links to your social media profiles! Customers often wish to look into you more before doing business with you. Their research process will be much more straightforward if you make it easy for them by adding links to your profiles in prominent areas.

Provide Different Contact Methods

Designing a user-friendly Contact Us page means providing different contact methods for your customers. You should include a phone number, email address, and physical address (if you have one). You might also consider adding a contact form or live chat option.

The most important thing is to make it easy for your customers to get in touch with you. They should be able to find the information they need without any difficulty.

If you’re unsure what to include on your Contact Us page, look at some of the best examples out there. See how other businesses are handling customer inquiries and taking inspiration from their designs. Remember, the goal is to make it as easy as possible for your customers to get in touch with you.

Regularly Update Your Contact Us Page

It’s important to regularly update your Contact Us page so your customers can quickly get in touch with you. You want to ensure that your customers can reach you quickly, no matter where they are.

A user-friendly Contact Us page will have your latest contact information, easy-to-use forms, and directions. It should also be mobile-friendly so customers can reach you on the go. Updating your Contact Us page regularly ensures that your customers can always get in touch with you when needed.

Create a Stunning Contact Page With a Web Design Company Johannesburg

It can be tough to run a small business in Johannesburg, South Africa, with all the competition. That’s why you must ensure your Contact Us page is up to scratch and easy for users to navigate.

We are a web design company in Johannesburg that specialises in all things involving digital marketing and web design. We can help you with everything from design and development to user experience to ensure your potential customers can get in touch with you as efficiently as possible.

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